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Frequently Asked Questions

 

What type of hair do you use for hair extensions?

We only AAA+ grade hair, all natural human hair.  We have a range of choices to fit your budget, including Indian Remy & Russian Hair. 

How long will Hair Extensions last?

12 Months with correct maintenance. 

How often will I need to come in to maintain the hair extensions?

We recommend coming in every 2-3 months to have them maintained by our professional stylists

Can I choose a therapist or stylist?

If you have a preferred therapist or stylist please feel free to request that person.

Should I arrive earlier than my appointment time?

We recommend you arrive at least 5 minutes prior to your appointment.  If you are late, we will always endeavour to fit you in, however if we are unable to you may lose some treatment time.

Do I need to fill in a questionnaire?

There are no questionnaire’s to fill out, our therapists will ask you some questions for your client card and assess your skin type and our stylists keep a record of any colour treatments you have. 

Can I ask the therapist to adapt the treatment?

All aspects of treatment can usually be modified to your taste, whether or not you choose to have a conversation or enjoy the treatment in silence.  If you want the therapist to massage harder or be gentler, let them know.  Also, feel free to ask questions.  Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.

If I have a medical condition should I mention it to anyone?

If you have any type of medical condition be sure to mention it when you book an appointment. Certain treatments may not be advisable for you.  Also, before your treatment begins let your therapist know of any medical concerns.

Intimate Waxing

For men, our intimate waxing includes the entire pubic area, the inside of the thighs and the buttocks. Some men prefer the male Brazilian, where you leave a strip in the centre of the pubic area. The male intimate wax can be adapted if you just want a tidy up. We do not include waxing of the actual penis itself or the testis. We also offer sugaring for men who would like hair removed from the testis and penis itself. The technique is similar to waxing, however is slightly less painful.

For women, there’s the bikini wax, which is just the sides. Then there’s the Brazilian, which is further in, leaving a strip of pubic hair in the centre. Finally, there’s the Hollywood. This removes all hair from the pubic region. This can be done using the hot wax method or the sugaring method.

Do I at any point have to remove all of my clothes in front of anyone?

It's never required that you are unclothed in front of anyone.  Our therapists will leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the treatment bed.

Should I eat before a treatment?

Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and after.

What happens if I need to cancel my appointment?

If you must cancel an appointment please give the spa as much advance notice as possible.  At least 24 hours notice is required to avoid being charged.

Do you have your own parking facilities?

We don’t have our own parking facilities however there is plenty of free street parking in front of and around the salon.